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Getting On Board

By Glenn Kaufman on Dec. 12, 2011 in Leadership Bites


One of Gary’s recent posts, Shoulda, Woulda, Coulda, discussed a leaders obligation to stop those around her/him from making a strategic mistake. But at some point, a CEO may say “Gary, despite your reservations, making investments in random Internet properties in a search for the silver bullet is the way we are headed; now line up.” 

What should the senior, but not senior-most leader, do in this situation?

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Time To Get Uncomfortable

By Gary Rich on Oct. 31, 2011 in Leadership Bites


Lifting weights is uncomfortable, so is running up hills, dieting, studying for a calculus exam, learning a new language or discussing your fears with a therapist. I can’t think of anything we do that facilitates our individual growth or development that’s as comfortable as sitting around in familiar surroundings, doing the usual.

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If You Can’t See The Target…

By Gary Rich on Oct. 24, 2011 in Leadership Bites


I remember my first budget submission as a GM like it was yesterday.  After a month of careful analysis and discussion with everyone involved, my CFO and I landed on a number that was both difficult but attainable. Some stretch but nothing crazy. I was proud of the discipline the team had applied to the exercise. After a full day presentation to the CEO he thanked us for our effort and said he’d get back to us once the other units had rolled up. Three days later he called and took my number up by twenty percent.

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Is Your Company A Soul Sink?

By Gary Rich on Sep. 29, 2011 in Leadership Bites


Restaurateurs know a lot about ambience. They understand that the way it feels to be in their restaurant is in many ways as important as the food they serve. The better managers know that they can’t judge their establishment’s ambience as well as someone walking through the door for the first time. Kind of the way people that live in smelly houses never know they do. Savvy business owners hire professionals or ask friends to stop in and report on the experience they have.

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A: They’re Hunting Caribou

I am such a hypocrite.

I spent the first fifteen years of my career being annoyed by sales people—until I became one. Back then, I was young and had an inflated sense of my own importance. I was annoyed by the sales people who tried to sell me and then there were the ones that worked for my company; I gnashed my teeth while watching them jet off to sales meetings in Vegas or scoot out of the office at 5:00, squash racquet in hand. To my mind, sales people were slick, oily and unpleasant. They travelled with an overnight bag filled with Hermes ties and carried a slight odor of sulphur.

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Don’t Get Emotional

By Gary Rich on Nov. 1, 2010 in Leadership Bites


Don’t get too emotional.”  That little piece of advice - sometimes issued as the warning, “You are being emotional” - is heard far too often.  It’s still true that the vast majority of executives believe emotions are bad for business.  It’s okay to be passionate about products and ideas, but don’t get too worked up about your colleague who solicits your direct reports for jobs without discussing with you first or…

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Invention of Lying

By Gary Rich on Sep. 16, 2010 in Leadership Bites


Imagine you go to work tomorrow and everyone in your office is telling nothing but the truth. No spin. No niceties. Nothing politically correct. Only the truth.

That was the premise of a movie I watched last week called “the Invention of Lying,” starring comedian Ricky Gervais.  And as I watched it, I learned a thing or two about the power of positive thinking.

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